Safety Notice & Optional Upgrade for Older Simulator Models

Dear SkyTechSport Customer,

We are sharing an important notice regarding new-generation smartphones and certain SkyTechSport Ski & Snowboard Simulator models manufactured before May 2025.

Some of the newest smartphones — including iPhone 15 and similar devices — now use continuous LiDAR when the camera app is open. This is a recent change introduced by phone manufacturers, and this LiDAR behavior did not exist at the time these simulators were originally produced.

The LiDAR signal on these phones operates at a wavelength very close to the one used in the simulator’s optical safety system. When the phone’s LiDAR is pointed directly at the right-side optical receiver (from the skier’s perspective), it may cause a temporary false trigger of the safety system.

Important Clarification

The phone does not disable or override the optical safety system. It simply may cause the system to activate briefly, the same way it would in a real safety event. The system is doing exactly what it is designed to do — stop the simulator if something interrupts the optical signal.

How to Avoid False Safety Stops

To take photos or videos safely:

• When looking at the back of the machine (towards the main screen of the simulator) point the camera toward the left side of the platform.
  
• When looking at the front of the machine (towards skier's face) point the camera toward the right side of the platform.

This camera angle eliminates the interaction entirely.

Optional Upgrade Available

We have developed an updated optical safety system that is not affected by LiDAR and can be installed on simulators made before May 2025.

To request a quote, please email support@skytechsport.com with:

• Simulator serial number
• Location
• Contact person & phone number

We will provide pricing and scheduling for your specific model.

Thank you for your attention to this notice. Our commitment to system safety and equipment reliability remains our highest priority. If you have any questions, we are here to help.

Warm regards,
SkyTechSport Support Team
support@skytechsport.com